With a focus on Italy, TOPS Energy assists Goodwe's customers to close the service loop after sales, providing not only remote support and a technical hotline, but also personnel for on-site assistance. Understanding Goodwe's products is the key for TOPS Energy to support its growing number of customers in the Italian market, nurturing a close and professional relationship with foresight and service commitment.
The Italian solar market is again in the middle of a significant boom and GoodWe’s expanding portfolio of products meets the diversified requirements of this market segment. Now, thanks to our partnership with TOPS Energy, our customers can rest assured that GoodWe will stay close enough to support them for any technical issue that they may encounter along the road.
TOPS Energy covers the entire range of GoodWe's products, giving full support to GoodWe’s wide variety of customers, from end-users to EPC teams, from owners of residential systems over storage based hybrid systems up to larger Commercial and Industrial installations.
The agreement was signed by Thomas Haering, Managing Director of GoodWe Europe GmbH and Giuseppe Garufi, CEO of TOPS Energy S.r.l.
"Producing high standard products and feasible solutions for every customer’s need is what we strive for”, says Thomas Haering, Managing Director at GoodWe Europe GmbH. "But it is equally important to provide our growing number of customers with the deserved assistance and support in any situation. To manifest our position in the global market and to give assurance to our clients, a reachable and competent after-sales service is essential. We are proud to work with such an experienced and competent partner as TOPS Energy, helping us to provide a high-level and continuous support”.
"Based on the long lasting experience in the management of PV plants and provision of O&M services in various sectors, TOPS Energy has structured a complete O&M offering to address any recurrent and one-off needs of any size PV installation”, says Giuseppe Garufi, CEO of TOPS Energy S.r.l. "To answer and tend to our customers needs, is what our company strives for. We are excited to partner with one of the world's leading inverter manufacturers and to ensure quick response and support in any situation”.
GoodWe is a leading, strategically-thinking enterprise which focuses on research and manufacturing of PV inverters and energy storage solutions. With an average monthly sales volume of 30,000 pieces in 2019 and 12 GW installed in more than 100 countries, GoodWe solar inverters have been largely used in residential rooftops, commercial systems and energy storage systems.
GoodWe was ranked by Wood Mackenzie as the World Top 7 solar inverter manufacturer in 2019. GoodWe benchmarks its success on the success achieved by its customers by identifying and integrating the most advanced components and techniques available while offering an unparalleled after-sales service.
GoodWe has set up an integrated service system for pre-sale, in-sale and after-sale and has established service centers worldwide.
The company has developed a concept of workshops which aim to offer global support to all customers including project consulting, technical training, and onsite support and after-sales service.
As a stable, bankable company, GoodWe has built its corporate reputation by achieving sustainable growth in every market it operates in.
A prudent, step-by-step approach of strategic growth and consolidation offers longevity, profitable growth and increased market share; a business model also adopted by some of the world’s leading renewable companies.
For more information, visit https://www.goodwe.com/
About TOPS Energy
TOPS Energy is a leading provider of Technical Operations Service to Photovoltaic Power Plants in Italy. Founded out of the INDITEL Group, TOPS Energy has been created to address the PV O&M market across Italy, where it provides installation and maintenance services out of 15 widely spread branch offices, with the Central Head Office located near Milan.
Starting to provide specialized solutions and support/management service to the Telecom and Radio industries since 1962, the INDITEL group boasts with an enormous amount of experience, having refined its service mentality and customer dedication over the course of more than 50 years.
As an integral part of this group, TOPS Energy not only profits from its organization, set of tools and specialized information systems, but also the group’s financial strength and background.
With its strong dedication to support their customers, TOPS Energy not only relies on an advanced service organization structure and service methodologies, but also invests in a dedicated infrastructure such as a Central Control Room, which is critical to ensure real-time control and monitoring of the installations. Specifically developed IT tools are also as important as a dedicated Technical Center to communicate and exchange with the original equipment manufacturer. For more information, please visit www.topsenergy.com